Warranty Conditions

CHEMCO Asia warranty conditions are the following:
I. Starting and Duration of The Warranty
  1. All warranty shall only be applicable to the quality of the product supplied. Our warranty is limited to the replacement of fans or fan parts with production defects for a period of twelve (12) months starting one month after full payment has been received. All warranties shall automatically cease if payment terms are not being complied with.
II. Mechanical Warranty
  1. CHEMCO declares that all fan materials, parts or components supplied are exempt of any defects of production:
  2. The necessary replacement of the production defective parts shall be on CHEMCO's account inclusive of materials and assistance on site to carry out the replacement. All additional expenses for shipment of the materials, trip hours, travel and living expenses of CHEMCO's technicians carrying out such intervention of assistance, as well as local manpower support and equipment shall be on the customer's account. As an alternative, subjected to CHEMCO's agreement, if the customer shall decide to return the defective parts to CHEMCO's factory for repairs, the cost of transportation will also be on the customer's account.
  3. All products that require maintenance or replacement of parts will be at ground level basis only. Subsequently upon completion of maintenance and replacement of parts, the finished product will be placed at ground level. Chemco will not be liable for any extra works or cost incurred to dismantle or reassembled at site
III. Warranty for Correct Operation
  1. CHEMCO’s warranty applies on condition that all fan products and parts supplied have not been altered by modifications, replacements or any changes to the parts or components:
  2. Running of the fan products or machines in continuous or discontinuous operation as defined in the contract.
  3. On condition that all standard maintenance and substitution of Parts that are subjected to wear-and-tear are regularly made as per instructions either indicated on the product itself or contained in our Operation and Maintenance manual.
  4. Running of the fan products or machines under general safety conditions in accordance to the standards in force when the factory assembled complete product or machine is supplied from the factory to the customer. (On site the customer will have to make their own interface connections and, in case, protection of levers for dampers, actuators and inlet vane controls, if accessible from the floor).
  5. For fan products or machines that are not completely assembled in our factory, the warranty will only apply if the completely assembled products or machine are checked by a technician from CHEMCO before installation. All expenses incurred for this operation will be on the customer's account.
IV. Warranty on Performance
  1. CHEMCO warrants that the values and characteristics of performance of the machines as defined in the contract are within the limits of tolerance foreseen in the contract or in the standards in force. The performance is in accordance to:
  2. The certificate of conformity of the machine of the test conducted in our in-house test laboratory on a sample of the same series.
  3. The test reports issued by CHEMCO’s test laboratory for the specified machine model only upon specific request from the customer. Machine performances that differ from those defined in the contract noted on the installation site, may be attributed to unaccounted factors or characteristics inherent at the actual local site conditions which may differ from the specified designed requirements; CHEMCO is absolved from any responsibility for such differences and therefore the warranty will not apply in such cases.
  4. Jet Fans - In projects, where CHEMCO only supply jet fans, but the sizing, layout and positioning of jet fans is done by others without CHEMCO’s approval, CHEMCO takes no responsibilty that the ventilation and smoke control system is working satisfactorily.
  5. If required, CHEMCO can provide technical consultancy out of the contract agreements, in order to find out the reasons for the difference in performance on-site, subject to receipt of an order for intervention directly to our CHEMCO Asia Service Centre :(Tel. 852-24560198 Fax. 852-24560290) or visit us at www.chemco.com.hk Email info@chemco.com.hk
  6. NB:The above Warranty Condition are valid ever since 9th Sept 2015-R9 (Superseded 6th July 2011-R8)